Haig Gvk
map-marker Indio, California

Problem with toilet and tank level

Toilet and display problem with tank level readings. Display shows 100% full when it ha been dumped which causes toilet not to work.
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Anonymous
map-marker Weslaco, Texas

To ask questions about windshields cracking

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I chatted with 2 very helpful people,,, but I didnt have enough history on the Mhome to know if windshields had been replaced before & not properly installed or if the glass was original. Recommend I take it to nearest certified glass installer in Lewisville Texas to have them replaced.
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User's recommendation: Always call mfg for information on where to get the 1st rated service to get things done right.

Robert R Gct

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Verified Reviewer
| map-marker Baton Rouge, Louisiana

Called for assistance

Problem with my HWH leveling system, would not retract or extend. Opened the solenoid to retract the jack and replaced a blown 40 amp fuse.
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Pros:
  • Great rv and customer support
  • Love the product
  • Great quality and very responsive company

User's recommendation: Newmar customer service is always very helpful and curtious, helped me out again, very pleased with our Kountry Star and Newmar's support.

mike e Szk
map-marker Brea, California

New air warranty work

My congratulations to Newmar for getting mobile service tech for Palm Springs area. Just like Marathon and others! Local dealer wont work on coaches he did not sell and 100 + miles to next dealer. By the way, same poor dealer service attitude in Washington. Nice if u could kick butt with your dealers about servicing Newmar coaches regardless of where they were purchased,
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Preferred solution: Change dealer attitudes

Steve T Qzu

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Verified Reviewer

Customer service call

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No Complaint - they did a great job! Phone calls are answered promptly, good advice and knowledgeable staff.
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Pros:
  • Great product
Cons:
  • Expensive features

User's recommendation: By my experience - these guys are pros

Robert G Egj

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Verified Reviewer

Hands free Sony system does not correctly

I have a Sony system in my Newmar. The hands-free phone system is not performing correctly. I'll get a lot of background noise that drowns out our voice on the phone. I have contacted the dealer and Sony, but the problem has not been corrected.
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Cons:
  • Warranty and customer service

Preferred solution: Something that wprks

Anonymous
map-marker Indianapolis, Indiana

ODO reset to 0

My ODO reset from 13800 miles to 0. I called Newmar and they told me to call Frightliner. Frightliner parts said the part to repair the ODO is $812. This is a common problem and should be paid for by Newmar. Charles Schrump
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Anonymous
map-marker Springtown, Texas

Rip off

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Newmar - Rip off
Slide motor E900 exclusively sold by Newmar $1600. Plastic gear stripped off could not be purchased as simple fix. Klauber the manufacturer blames Newmar exclusive contract on part and not supplying internal gears. This is price collusion at least. Newmar trying to make over $800 on one part. There are no substitutes. So Newmar is a rip off beware!!!!!
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1 comment
Guest

Take gears to sprocket & gear co,,, have them machined in metal so don’t have that problem again,,, what do you think ?

Bob M Sxa
map-marker Columbus, Indiana

Driver side power slide failure

Power slide drivers side will not operate. The switch does not appear to be activating the hydraulic pump
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Mishelle R Lft

To inform the head people in charge

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called parts department at approximately 3:30 and I got the recording please have your coach info ready and I had it ready. And I waited and I waited and I waited just to see how long the agents would allow me to sit in the que waiting. Literally, at 4:05 the recording said sorry we cant help Goodbye. I'm livid to say the least. Because my suspicious nature suggest that it was time to get off and they turn phone system off on me. This definitely not the same customer service that people have RAVED about in the past.....Newmar customer service is going down hill fast.
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Preferred solution: Let the company propose a solution

User's recommendation: Do research you research for upcoming rv builder that want a good name and make customer service first...

Brian B Mfh

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Verified Reviewer

Very pleased with Newmar’s Telephone Technicians!

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Very pleased with Newmar’s Telephone Technicians!
Had an off quilter slide out. Called Newmar Corp Technician Number, he told me exactly how to realign the slide by pushing buttons on the controller in the basement storage area, and it works flawlessly!
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Pros:
  • Great quality and very responsive company
  • Very responsive company great quality rv
  • High quality and reliable

Preferred solution: To appreciate them!

User's recommendation: Quality built 2009 Newmar Ventana 3961, really enjoy it.

Anonymous
map-marker Lobelville, Tennessee

My brother in law said he was not Mad

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He was just wanting info on coach he bought it he wanted info on ceiling repair job he is wanting to get ot fixed all customercudtomer
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Anonymous
map-marker Reidsville, North Carolina

I needed 5 specific paint touchup colors for an 18 year old motorhome. Newmar responded with price and availability within 24 hours.

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I could not find a local source to blend paint in quantities small enough for touch up purposes. The response was prompt, and my issue was addressed to my satisfaction.
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User's recommendation: Newmar can be trusted to resolve your issues.

Anonymous
map-marker High Point, North Carolina

Help with fix

Had my 2006 Kountry Star serviced and front end alignment. Still have a lot of play in the steering causing weaving down the highway
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Anonymous
map-marker Manotick Station, Ontario

Solar panel look up

Mountain Air 2015 I installed solor panel and I would like to know where is the best place to connect the positive wire from the solor controller Regards
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